Social Sciences
Zhila Sarmasti; Marjan Kian; Yusuf Mahdavi Nasab; Majid Ali Asgari
Abstract
Objective: Digital literacy in any job plays an effective role in the level of professional competence. Therefore, this study was conducted with the aim of identifying the platforms, obstacles and strategies of digital literacy in order to promoting the level of professional competence of teachers.Method: ...
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Objective: Digital literacy in any job plays an effective role in the level of professional competence. Therefore, this study was conducted with the aim of identifying the platforms, obstacles and strategies of digital literacy in order to promoting the level of professional competence of teachers.Method: This study in terms of purpose was applied and in terms of implementation method was qualitative. The current study population was university and education experts in the 2021-2022 academic years. The sample size of this research according to the principle of theoretical saturation was determined of 24 people, and these people were selected as a sample by purposive non-random sampling method. The only tool of the current research was a semi-structured interview, which whose content validity based on the opinion of experts was confirmed, and its reliability was obtained using the intra-subject agreement coefficient method 0.84. The data of this study were analyzed by open, axial and selective coding method in MAXQDA-10 software.Results: The results of open, axial and selective coding of digital literacy in order to promoting the level of professional competence of teachers showed that the said structure had 25 indicators, 8 components in 3 dimensions of platforms, obstacles and strategies. In this study, platforms were included three educational, organizational, and individual components, obstacles were included two educational and managerial components and strategies were included three managerial, organizational, and educational components. Finally, the pattern of digital literacy in order to promoting the level of professional competence of teachers was designed.Conclusion: The results of this study have practical implications for managers and officials of the education system. According to the results of this study, they can take an effective step towards promoting the level of professional competence through improving digital literacy. Therefore, the results showed that digital literacy is one of the factors that equip teachers with different skills.
Mohammad Piri; Ali Haratian; Saeed Kianpour
Abstract
Purpose: It is very important to evaluate the level of satisfaction of students with the quality of university services. This research was conducted with the aim of investigating the satisfaction of students with the quality of educational, research, student and financial services and support of the ...
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Purpose: It is very important to evaluate the level of satisfaction of students with the quality of university services. This research was conducted with the aim of investigating the satisfaction of students with the quality of educational, research, student and financial services and support of the university.Methodology: The current research method was a cross-sectional descriptive survey. The statistical sample of this research was made up of 419 students of Malayer University who were selected through multi-stage cluster sampling method. To collect data, a standard service quality satisfaction questionnaire by Jafari Rad et al. (2013) was used, and for data analysis, Chi-square, U-Man-Whitney, and Wilcoxon statistical tests were used.Findings: The results showed that the students' satisfaction with educational services was appropriate, and research, student and administrative services were inappropriate, and overall, it was moderate and low. Undergraduate students had a lower level of satisfaction with university services compared to master's and doctoral students. However, there was no significant difference in the level of satisfaction of students in terms of gender.Conclusion: It is suggested to pay attention to the evaluation of the quality of university services based on the opinion of students and to carry out programs to increase the quality of university services, especially research, student and administrative services.
